Delete the data our Meta connection holds
If you connected a Facebook Page, an Instagram professional account or a WhatsApp Business number to Mira Novum, you can remove our access and have the data it brought in deleted at any time.
What we hold
When you connect through our Meta app, we keep the access Meta gives us (encrypted), the name and id of your Page, Instagram account or WhatsApp number, and the messages people send you there with your replies, so you can answer them in your Mira Novum inbox. We never use them for anything else, never send cold messages through them, and never add the people who write to you to our business data.
Three ways to delete it
- In your Mira Novum account: Settings, Messenger and Instagram (or WhatsApp), then Disconnect. Our access ends at once, and the connection's conversations, tracked replies and access tokens are deleted straight away (always within 30 days).
- On Facebook: Settings and privacy, Settings, Business integrations (or Apps and websites), find Mira Novum, choose Remove and tick the option to delete. Meta then tells us, and we delete the connection, the conversations and tracked replies it brought in and its tokens straight away. You get a confirmation code you can check on this page.
- By email: write to compliance@miranovum.com from the address on your account. We reply within one month, as UK GDPR requires.
What stays
A short record that the connection existed and when it was disconnected, with how many items were deleted; the entries on your opt-out list for people who asked you to stop, which are the legal record of their objection; and records we must keep by law (orders, invoices and consents) stay for their retention periods, as the Privacy Policy sets out. Deleting your Meta data does not close your Mira Novum account; to close it, see Settings, Account.